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Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
eBuy24 offers various shipping methods depending on the supplier of the product. Common shipping methods include:Standard Shipping: Economical option with average delivery times.
Expedited Shipping: Faster delivery for an additional cost (availability varies by product).
Tracked Shipping: Includes tracking information for real-time updates.The available shipping methods will be displayed during checkout for each product. Note that shipping costs and delivery times may vary based on the supplier's location and your destination.
Do You Ship Internationally?
Yes, we ship to many countries worldwide, including the USA, Belgium, and other European countries.Product-Dependent Availability: Shipping options and eligibility depend on the supplier and the specific product. Some products may not be available for shipping to all locations.
Customs and Duties: For international orders, customers are responsible for any applicable customs fees or import duties.To confirm if a product can be shipped to your country, please check the shipping details on the product page or contact us.
How Long Will It Take To Get My Package?
Delivery times vary depending on the supplier, shipping method, and destination. Below are general guidelines:USA: 7–20 business days (standard) or 5–10 business days (expedited).
Belgium and Europe: 10–25 business days (standard) or 7–15 business days (expedited).
Other Countries: Delivery times may range from 15–30 business days, depending on the location.Important Notes:Tracking information will be provided when available.
Delays may occur due to customs processing, holidays, or unforeseen circumstances.
If your package does not arrive within the estimated timeframe, please contact us at support@ebuy24.shop
PAYMENT
What Payment Methods Are Accepted?
1. What Payment Methods Are Accepted?Currently, eBuy24 accepts PayPal as our primary payment method.Why PayPal? It is a secure and widely trusted payment gateway that ensures your transactions are protected.
Future Payment Methods: As we grow, we plan to introduce additional payment options, including major credit/debit cards, and other digital wallets to provide greater convenience.If you have any questions or issues with payment, feel free to contact us at support@ebuy24.shop
Is Buying On-Line Safe?
Yes, shopping online with eBuy24 is safe and secure.PayPal Security: All transactions are processed through PayPal, which uses advanced encryption and fraud protection to ensure your financial information remains private.
Data Protection: We prioritize your privacy by adhering to strict data protection policies. Your personal and payment details are never shared with third parties.
Trustworthy Partners: Our products are sourced from reputable platforms like AliExpress, Amazon, and ClickBank, ensuring a reliable shopping experience.For tips on safe online shopping, we recommend:Always use a secure internet connection when making payments.
Contact our support team if you encounter any suspicious activity related to your purchase.
Order & Retunrs
How do I place an Order?
Placing an order on eBuy24 is quick and easy:Browse our product categories and select the items you want to purchase.
Click the “Add to Cart” button to add items to your shopping cart.
Once ready, click on the cart icon and proceed to checkout.
Enter your shipping details and complete payment using PayPal.
You’ll receive an order confirmation email shortly after checkout.If you need assistance, contact us at support@gmail.com or ebuy24shippers@gmail.com.
How Can I Cancel Or Change My Order?
You can request an order cancellation or modification within 24 hours of placing the order, provided the supplier has not shipped it.Cancellation Process: Email us at support@gmail.com or ebuy24shippers@gmail.com with your order number and cancellation request.
Change Request: For order modifications (e.g., address corrections), contact us as soon as possible. Changes cannot be made once the order is shipped.
Refund Timeline: If your order is cancelled successfully, refunds will be processed within 7–14 business days via PayPal.
Do I need an account to place an order?
No, you can place an order as a guest without creating an account.However, creating an account provides benefits such as:
Faster checkout for future orders.
Access to order history and tracking details.
Personalized product recommendations.To create an account, click on “Sign Up” at the top of our website.
How Do I Track My Order?
Tracking your order is simple:After placing your order, you’ll receive a confirmation email with a tracking number (if available).
Click the tracking link provided in the email to monitor your package's status.
If tracking information isn’t available, contact us at support@gmail.com or ebuy24shippers@gmail.com, and we’ll assist you in locating your package.
How Can I Return a Product?
Returning a product is straightforward with eBuy24:Initiate a Return: Email us at support@gmail.com or ebuy24shippers@gmail.com with your order number and the reason for the return.
Follow Supplier Instructions: We’ll guide you through the supplier-specific return process (e.g., AliExpress, Amazon, ClickBank).
Return the Product: Send the product back to the supplier as per their return policy. Note that customers may be responsible for return shipping fees unless the item is defective or incorrect.
Refund Timeline: Once the return is approved, refunds will be processed within 7–14 business days via PayPal.For more details, refer to our Return Policy
https://ebuy24.shop/return-policy/].